Privacy Policy
1. Overview
1.1 References to “we,” “our,” “us,” and “Just Protect” mean Just Protect Pty Ltd A.C.N. 681 346 225, including its employees, contractors, agents, and assigns.
1.2 Just Protect is committed to respecting and protecting your privacy.
1.3 This Privacy Policy outlines how we collect, use, and manage your personal information.
1.4 By providing personal information to us, you agree that you have read and understood this Privacy Policy.
2. About Just Protect
Just Protect provides information technology (IT) and cybersecurity services and maintains a website (the “Site”) that includes information about our services. The Site may also provide resources on IT and cybersecurity, including white papers, case studies, data sheets, press releases, videos, and webinars.
3. Collection of Personal Information
3.1 We may collect personal information to provide you with access to our Site and services.
3.2 The information we may collect includes your name, phone number, company, role, email, postal address, business details, IP address, and information about your use of the Site.
3.3 The personal information we collect is necessary for providing our services. Incomplete or inaccurate information may prevent us from offering our services.
3.4 We may also collect information about you from other organizations to provide our services.
3.5 Our server automatically collects “Navigational Data” about your use of the Site, such as browser type, IP address, referring URL, and time spent on the Site.
3.6 Cookies are used on the Site to enhance your user experience. They do not capture personal information, but you can set your device to refuse cookies.
3.7 Our Site may contain links to third-party websites and applications. We do not control these third parties and recommend reviewing their privacy policies.
3.8 If you provide personal information about a third party, you must first inform them of this policy and obtain their consent.
4. Holding Personal Information
4.1 We store personal information electronically in the Cloud and locally on desktop computers, laptops, and backup drives.
4.2 While we take reasonable steps to secure your information, internet transmission is not completely secure, and any transmission is at your own risk.
4.3 Upon receiving your personal information, we take reasonable steps to protect it from unauthorized access, misuse, or disclosure, but we do not guarantee complete security.
4.4 Quality Assurance
4.4.1 We take reasonable steps to ensure personal information we collect, use, or disclose is:
– Accurate
– Up to date
– Complete
– Relevant to our purposes
4.5 We regularly review and update personal information in our systems through:
– 4.5.1 Periodic data quality assessments
– 4.5.2 Regular contact with clients to verify information
– 4.5.3 Staff training on data quality procedures
5. Use and Disclosure of Personal Information
5.1 We use your personal information primarily to provide our services to you.
5.2 We may disclose your personal information:
- To third parties required for service provision;
- With your consent;
- To comply with legal obligations or protect rights and safety;
- As otherwise permitted by law.
5.3 We may also use your personal information for secondary purposes related to providing our services, such as:
- Adding you to our mailing list for product and service updates;
- Informing you of business changes or relevant news;
- Contacting you for sales purposes (you can opt out at any time by contacting us).
6. Direct Marketing
6.1 We may use your personal information to provide updates on our products and services, special offers, and new services.
6.2 By providing your personal information, you consent to ongoing contact for these purposes via phone, mail, email, SMS, and social media.
6.3 You can opt out of receiving such information at any time by contacting us.
7. Cross-Border Disclosure
7.1 Some personal information may be disclosed to overseas recipients, such as contractors, marketing agencies and technology vendors to support our cybersecurity services. This may include, but is not limited to:
- 7.1.1 Disclosure to Microsoft Corporation and its affiliated entities. Such disclosures may involve the transfer of personal information to server locations operated by Microsoft, which may be situated in various jurisdictions globally. Any personal information disclosed to Microsoft Corporation will be protected by Microsoft’s robust security measures and compliance with applicable data protection laws and standards.
- 7.1.2 Disclosure to other technology partners and vendors located in:
- The United Kingdom
- Singapore
- The United States of America
7.2 Before disclosing personal information overseas, we take reasonable steps to ensure recipients:
– 7.2.1 Comply with the Australian Privacy Principles
– 7.2.2 Have appropriate data security measures
– 7.2.3 Are bound by contractual privacy and security obligations
– 7.2.4 Will not further disclose the information without explicit consent
8. Aggregation of Data
8.1 Notwithstanding any other provision herein, the Company reserves the right to aggregate and anonymise personal data collected from individuals. Such anonymised data may be utilised for the purposes of conducting research, enhancing and developing our services, and for any other lawful purposes as deemed appropriate by the Company. The Company ensures that any data aggregated and anonymised in this manner will not be capable of identifying any individual and will be handled in accordance with applicable privacy laws and regulations.
9. Access to Personal Information
9.1 You can request access to the personal information we hold about you by emailing our Privacy Officer at privacy@justprotect.com.au. We will respond within a reasonable time without charge.
9.2 We will provide access in the manner you request if reasonable and practicable.
9.3 We may charge for access to personal information, and you will be informed of the charge beforehand.
9.4 If we refuse your access request, we will provide written reasons and information on how to complain.
10. Correction of Personal Information
10.1 You can request correction of your personal information by emailing our Privacy Officer at privacy@justprotect.com.au. We will respond within a reasonable time without charge.
10.2 We will notify other organizations of corrections if requested unless impracticable or unlawful.
10.3 If we refuse your correction request, we will provide written reasons and information on how to complain.
10.4 If we refuse your correction request, you can request that we associate your statement about the inaccuracy with your personal information.
11. Sensitive Information
11.1 Sensitive information includes information about your:
– Health
– Racial or ethnic origin
– Political opinions
– Religious beliefs
– Sexual orientation
– Criminal record
11.2 We only collect sensitive information where:
– 11.2.1 You have provided explicit consent; and
– 11.2.2 The information is reasonably necessary for our functions or activities.
11.3 Sensitive information will be used and disclosed only:
– 11.3.1 For the primary purpose for which it was collected;
– 11.3.2 For secondary purposes directly related to the primary purpose;
– 11.3.3 With your consent; or
– 11.3.4 As required or authorized by law.
12. Security of Personal Information
12.1 We implement and maintain robust security measures to protect your personal information that comply with both the technical and organisational requirements under APP11.
12.2 Data Retention and Destruction
– 12.2.1 We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes the following periods:
– Customer account information: 7 years after last interaction
– Transaction records: 7 years
– Marketing data: 2 years from last interaction
– Website usage data: 12 months
– Security incident records: 7 years
12.3 Data Breach Response
12.3.1 We maintain a data breach response plan that includes:
– Immediate assessment of the breach
– Containment measures
– Evaluation of the need for notification
– Implementation of preventive measures
12.3.2 We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of eligible data breaches in accordance with our obligations under the Privacy Act 1988.
13. Anonymity and Pseudonymity
13.1 Where lawful and practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us.
13.2 Anonymous or pseudonymous options may not be available where:
– 13.2.1 We are required by law to deal with identified individuals;
– 13.2.2 It is impracticable for us to provide services to unidentified individuals;
– 13.2.3 The purpose of collection requires identification.
13.3 We will inform you if anonymous or pseudonymous options are available for particular interactions with us.
14. Changes to Privacy Policy
14.1 This Privacy Policy may be updated from time to time.
14.2 Continued use of our Site after updates signifies your understanding and acceptance of the new policy.
15. Questions and Complaints
15.1 For further information, questions, or complaints, contact us at:
- Email: info@justprotect.com.au
15.2 We will respond to requests and questions within 30 days.
15.3 We will investigate complaints within a reasonable time and provide written outcomes within 30 days.